Mazda’s always been great with customer service and getting me into a nice and reliable car. Good experience for someone who has only owned one car their whole life
Joby was great to work with! I gave him the price I wanted to pay per month and the type of vehicle I was looking for and he showed me great prospects! I’ve had my car for a little over a week and am still obsessed with it. This is my first car and I am glad I got to work with the great people at Montrose Mazda in Kent, they made the process flow so easily.
A professional organization. My salesperson ( Aaron McGhee) was extremely helpful in a non pressure type manner. I originally went in with a different type of vehicle in mind and was not totally satisfied. Aaron steered me to the correct vehicle for me, love the Mazda 6. A great team to work with from the owner on down. I will definitely purchase from there again.
Great price on an off lease 2016 CX-5 GT (below KBB's lowest suggested price) despite us paying cash for the vehicle. Aaron does an excellent job bonding with prospective customers and follows up in a timely fashion. He was responsive to the litany of questions I had for him, and stayed in touch throughout the entire process. Got a much more subdued version of the 'corporate treatment' vs. we did with other dealerships. They allowed us to have the vehicle for 24 hours to have our mechanic inspect the vehicle, and did a good job explaining what's covered as part of the Mazda CPO coverage. The main downside throughout the entire process was the dealership being located in Kent (whereas we came from CLE).
I work a lot of hours and don’t have much time to car shop. These guys answered all my questions by email along with a very competitive lease price on a Cx-9. Following a series of emails and a couple phone calls we agreed to a base price. When I ended up walking in they kept their word on the price and even went lower just to make a deal. Overall I’m very happy that they didn’t waste my time and cause me to call off of work for no reason. I highly recommend them and I appreciate their flexibility to make a deal happen.
Awesome place!!! Great dealership!!!
I wasn't expecting to make a deal this day, as I had some time before I actually needed a new car. They came close enough to the lease rate I wanted that I went ahead and pulled the trigger. Marc was most helpful and a joy to work with. Shane and Jeremy were equally friendly and customer focused.
The first salesperson I met was extremely helpful in showing me the features of the vehicle. Sales staff were all very helpful and I appreciated meeting someone in the service department.
I have had my 2019 CX-5 for almost a week now and I really love it! I originally went in to test drive and purchase a CPO CX-5, which I also liked a lot, but just did not fit into the budget I had for myself. I had heard a lot about the CX-5 and did a lot of research on SUVs before I went test driving so I knew it was a model I would be interested in. There was another vehicle at different dealership that I liked as well, but when it came down to deciding between the two, the thing that sold me was the customer service and friendliness I had received at Montrose Mazda. I worked with Joby for my whole experience of test driving and figuring out what was best for me. I appreciate not being pressured, which happened to me a lot at other places I went. I felt like he actually cared about what I was looking for and made sure I was 100% happy when I left with my new car. Even a week later he is still reaching out to make sure I am loving it. So thank you Joby for all of your help. You really took the "you've got a friend at montrose" and proved it to me.I also got to work with Jeremy in finance who was also nice to work with. I did get to meet a co-owner Jeremy, and the sales manager (I'm sorry I forgot your name) but they were also very friendly to speak with. I look forward to meeting more of your team.It saddens me to see so many people that did not have as great of an experience as I did, but I would definitely recommend Montrose Mazda to others.
They really helped us get into a car we both are happy with. Excellent customer service, they listened to what we wanted and helped us get that.
Leave Us A Review